Ice (filtered water)

Energy: 0 kcal (planning figure — the product label is the final reference)

Shelf life: Make and use within service; soft, fusing ice is quality already lost.

Storage: Closed food-safe bin; a dedicated scoop stored outside the ice — never a glass; the machine on its cleaning and descale schedule.

• Iced latte, iced matcha latte and every cold build
• Frappé and milkshake blending
• Chilling and topping mojito-zero and refreshers
• In blended fruit drinks, frozen fruit can replace ice — richer texture, zero dilution

Protocol, not habit: filtered water in; the dedicated scoop only — a chipped glass in the bin means discarding the whole bin; lid stays closed; machine cleaned and descaled on schedule, logged.

Ice is legally and practically a food — it takes the same hygiene rules as anything a guest swallows, and it is made only from filtered water. An off-tasting, cloudy cube ends up in the drink.

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